SALES AND AFTER-SALES SUPPORT
At Resansil we offer you, in addition to the excellence and quality of the brands we represent, the support of our expert professionals and the
of our entire support structure.
We accompany you, as partners, in all stages of your options evaluation, procurement decision and execution of the required work.
CUSTOMER SERVICE
Coverage
We are close to you and your operations in Venezuela, Central America and the Caribbean. The wide coverage area of our company allows us to offer timely attention to your requirements, wherever you need it.
Specialized Sales and After-sales Consultancy
Our teams of engineers and specialized technicians accompany and advise you in the review and selection of the appropriate equipment, support you in the start-up and efficient operation of the equipment and attend to your preventive and corrective service needs.
Customized Records and Custom Solutions
At Resansil we have powerful technological tools that allow us to record and keep your information and that of your operations up to date, in order to offer you attention and solutions tailored to your needs.
Factory support (warranties, consultancy)
As Authorized Distributors of the brands we represent, you have the manufacturer's warranty and technical support on all our equipment, spare parts and services.
TECHNICAL SERVICE AND SPARE PARTS
Specialized Technical Personnel
Team of technicians trained and updated directly by the factories, manuals, equipment and special tools to provide preventive and corrective maintenance of your units.
Field Repairs and Maintenance
Overhauls and repairs of their equipment where they are operating to solve failures directly on site.
Repairs and maintenance at our facilities
Preventive maintenance and corrective works in our facilities.
Original spare parts
Original parts to keep your equipment operating with maximum efficiency and quality.
The factories we represent guarantee the availability of spare parts for 10 years after the equipment is manufactured.
Warehouses/stock of spare parts for immediate delivery
Warehouses, stock and all the logistics to offer you the timely supply of original factory parts to ensure the continuity and quality of your equipment operations.
Scheduled maintenance supply plans
With the advice of our experts, your technical staff can establish the revision and maintenance service schedules for your equipment and thus program the acquisition of the stock of parts required to keep them operational and in perfect condition at your site.
APPLICATION ENGINEERING
Technical Support
Our team has expert professionals with extensive training and experience to be your allies and advisors.
We accompany our clients in the start-up of their equipment and advise them on the best practices to optimize their operation, production and operations.
Through our Application Engineering service, you can count on:
- Project advisory services
- Direct assistance on construction sites
- Application consulting with our recommendations
- Quality control of the work of the teams.
- Support for maintenance and use of rented machinery.
- Project Support
Through our Application Engineering service, you can count on:
- Project advisory services
- Direct assistance on construction sites
- Application consulting with our recommendations
- Quality control of the work of the teams.
- Support for maintenance and use of rented machinery.
- Project Support
TRAINING
Our engineering team is ready to train and update your personnel to achieve the maximum performance from your equipment and your investment.
- Training in equipment operation (efficient use of the technology integrated in their designs).
- Updating of best practices and applications in your activity.
- Training for preventive maintenance of equipment and planning of replacement stock for your machinery fleet.
Operator training
When acquiring your equipment, our experts are ready to train the personnel who will operate it, so that they get to know it, perform the operation correctly and develop the maximum performance of the high technology present in each machine.
Training of service personnel
Our staff will train your technical team for the preventive care of the equipment and for the early detection and solution of failures, diagnostics and replacement of wear parts.
We also offer to update your engineering staff in the following areas:
Quality control of equipment work
Characteristics and use of the technologies present in them.
Maintenance and service planning training
Training of your personnel for the internal development of periodic maintenance plans, creation of stock of spare parts for high rotation and emergencies, and inspections and status checks of equipment.
EQUIPMENT RENTAL
RENTAL EQUIPMENT
If the characteristics of your project require it, Resansil offers you the option of renting equipment.
The available fleet is conditioned and maintained by our technicians, who also support the proper operation and maintenance.
The available fleet is conditioned and maintained by our technicians, who also support the proper operation and maintenance.
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